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Service

LeeMac is a modern and smart solvent-free laminating machine manufacturer, an aggregate of research and development, manufacturing, sales and service.

Our company specializes in the field of printing and packaging, providing professional solutions of print and package for flexible packaging enterprises, and has been committing to build a higher standard of industry—specific, brand, international benchmarking.

Standardized service
Product manufacturing is in accordance with the international quality management system standard, and standardized operating procedures and strict prosecution system are formed.
Systemized service
Secondary service system is established and improved. Secondary service network with the center of Shanghai headquarters and office agencies distributed throughout the country to ensure responding to customer service needs at first time;
Proactive service
Regular inspection system is established to understand the needs of product usage and user.
  • Service Object

    Market Oriented Staffer

    Agents at all levels

    End-users

  • Service Method

    Telephone, fax, Email support

    Delivery Repairing Equipment Service

    Engineer on-site service

  • Service Content

    Technical consulting

    Providing product technical information and corresponding

    Equipment installation and debugging

    Equipment maintenance and repair

  • Technical information

    Record users’ information and the proposed issues, and give timely and comprehensive answers. If the problem cannot be answered immediately, explore solutions with other engineers and ensure that users are replied within 2 hours. (Special problems that need to be solved by experiment will be answered in 2 working days)

  • Field Service

    Record users’ information and the proposed issues, and give timely and comprehensive answers. If the problem cannot be answered immediately, explore solutions with other engineers and ensure that users are replied within 2 hours. (Special problems that need to be solved by experiment will be answered in 2 working days)

  • Maintenance service

    Since the receipt of repair equipment (equipment after the warranty also need user payment commitment), repaired equipment will be sent within seven working days.