Service
-
-
LeeMac is a modern and smart solvent-free laminating machine manufacturer, an aggregate of research and development, manufacturing, sales and service.
Our company specializes in the field of printing and packaging, providing professional solutions of print and package for flexible packaging enterprises, and has been committing to build a higher standard of industry—specific, brand, international benchmarking.
- Standardized service
- Product manufacturing is in accordance with the international quality management system standard, and standardized operating procedures and strict prosecution system are formed.
- Systemized service
- Secondary service system is established and improved. Secondary service network with the center of Shanghai headquarters and office agencies distributed throughout the country to ensure responding to customer service needs at first time;
- Proactive service
- Regular inspection system is established to understand the needs of product usage and user.
-
Service Object
• Market Oriented Staffer
• Agents at all levels
• End-users
-
Service Method
• Telephone, fax, Email support
• Delivery Repairing Equipment Service
• Engineer on-site service
-
Service Content
• Technical consulting
• Providing product technical information and corresponding
• Equipment installation and debugging
• Equipment maintenance and repair
-
Technical information
Record users’ information and the proposed issues, and give timely and comprehensive answers. If the problem cannot be answered immediately, explore solutions with other engineers and ensure that users are replied within 2 hours. (Special problems that need to be solved by experiment will be answered in 2 working days)
-
Field Service
Record users’ information and the proposed issues, and give timely and comprehensive answers. If the problem cannot be answered immediately, explore solutions with other engineers and ensure that users are replied within 2 hours. (Special problems that need to be solved by experiment will be answered in 2 working days)
-
Maintenance service
Since the receipt of repair equipment (equipment after the warranty also need user payment commitment), repaired equipment will be sent within seven working days.
